How do I Order Contact Lenses Online?
A few helpful tips that can make your contact lense ordering experience easier.
Make sure your prescription contains the following information
- Manufactures name
- Brand name
- Sphere Power (Sphere or Power) – the optical strength needed to correct your vision; represented in a numerical form ranging from –20 and +20. **Note- take care to specify the correct sign (+) positive numbers are longsighted powers, and (-) negative numbers are shortsighted powers.
- Base curve (BC) – the inside curve of your contact lens; a number between 8.0 and 10.0
- Diameter (Diam) – the size of your contact lens; a number between 13.0 and 15.0
- Reading Addition (Add) – extra power included for multifocal or bifocal contact lenses; usually specified as ‘high’ or ‘low’, or sometimes a number between 1.00 and 3.00
The following is an example of such a contact lense prescription:
Johnson & Johnson, Acuvue Oasys, 8.4, 14.0, -2.50
(In this example; the Manufacturer is Johnson & Johnson, the Brand is Acuvue Oasys, the Base Curve is 8.4, the Diameter is 14.0, and the Power is -2.50)
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If you require "Toric" lenses for astigmatism your prescription will contain extra information
- Cylinder (Cyl) - A number between –4.00 and +4.00, this number appears after the sphere power
- Axis - A number represented in a degrees form ranging from 0 to 180, this number appears after the cylinder
The following is an example of such a contact lense prescription:
Bausch & Lomb, Soflens Toric, 8.5, 14.50, -1.00/-1.75x90
(In this example; the manufacturer is Bausch & Lomb, the brand is Soflens Toric, the Base Curve is 8.5, the Diameter is 14.50, the Power is –1.00, the CYL is –1.75, and the Axis is 90.)
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Without all this information your contact lense order will not be completed.
Add to Cart
You can order your contact lenses online from contactsavers.com.au using our online shopping cart. Simply find your contact lenses by browsing by Brand or by Category. Once you find your contact lenses, click on it to view a detailed description.
You may add the contact lenses to your shopping cart under the 'Add to Cart' section. Simply enter your contact lens details as shown on your contact lens prescription. Take care to select the correct values, paying particular attention to the (+ve) positive and (-ve) negative values.
When you have entered your prescription details, proceed to the next page, and the contact lenses will be added to your shopping cart.
Do I need a prescrition to order?
Yes. A valid contact lens prescription is required for every order (see above terms and conditions for more information).
Checkout
- To start the checkout process, click on the ‘Proceed to Secure Checkout' link. You will be forwarded to our ANZ secure web pages during the checkout process (for more information on security, please read below).
You must confirm your order, and acknowledge your agreement with the terms for ordering with contactsavers.com.au. If you agree, tick the box and click on the 'Next >>' button. - The next step is to enter your delivery details. Please enter all the requested details, including your E-Mail address (we will use this E-Mail address to confirm your order).
- The third and final step is to enter your Credit Card (or Debit Card) details. Important Note: by clicking on 'Continue >>' on this page, you are confirming your order.
Your order is now complete!
contactsavers.com.au has a fixed postage charge of $6.60 for regular post and $9.90 for express post per order. Orders are dispatched within 1 working day if your contact lenses are in stock. Those orders not in stock are dispatched usually within 3 days of receiving your order.
Your order will be sent using Australia Post.
For some parts of Australia, or for delivery to specific locations/ and remote locations, we do use alternative postal/delivery services that are the most appropriate.
You can pay for your order by Credit Card, or Debit card.
For credit cards, we accept Visa, MasterCard, BankCard and American Express. Please note that payments by American Express will incur an additional surcharge of 2%. Visa, MasterCard and BankCard do not attract this additional charge.
contactsavers.com.au takes security very seriously. We use ANZ E-gate technology to process payment safely in the checkout process. In accordance with best practices, any credit card information is used for processing the payment only, and is immediately discarded.
If applicable, you can claim with your health fund for your contact lenses. You will receive an itemised receipt with your order, which you will be able to submit to your health fund. Contact Lenses for cosmetic reasons are NOT usually covered by health funds.
If you have special requirements please email us and we will endeavour to assist you
Returns
You should receive the contact lenses exactly as ordered. If we make a mistake, please send them back and we will correct your order.
If there is ever any doubt with an order, we will obtain clarification from you before we proceed with processing your order.
Should you need to return your contact lenses due to entering incorrect prescription details, we can only accept unopened contact lens packs in their original packaging. A restocking fee of $5.00 per box plus $9.90 postage will apply, and the contact lenses must be returned to us in perfect condition, so please pack carefully.
We do not guarantee you against any prescription or parameter changes made by your optometrist or ophthalmologist after your lenses have been ordered. We do not guarantee lenses ordered without a valid contact lens prescription.
Warranty
In the case of contact lenses with a manufacturing fault (occurs rarely), we will organize for replacement lenses under the manufacturers warranty.
In these circumstances we are bound by the manufacturers conditions, and have to fulfil any of their warranty requirements. This usually means sending the faulty lenses back with its blister pack and box. For this sort of warranty we will cover the cost of shipping from us to the manufacturer and from the manufacturer back to us. The customer is responsible for the shipping cost back to us. Please Contact Us and ask if there are any problems.